AMBASSADOR MEMBERSHIP

• MACC Ambassadors must be affiliated with a Chamber business member in good standing.
• Prospective Ambassadors are expected to show ongoing engagement through regular attendance and active participation in Chamber events prior to being considered for ambassadorship.
• When serving at Chamber events, Ambassadors are expected to act in their official volunteer role, with the focus on supporting the mission of the Chamber and its members ahead of personal business interests.
• Only up to two representatives per Chamber member location shall be considered for ambassador membership.
• MACC Ambassador membership can only result from an invitation from the Chamber President & CEO and Ambassador Chair. Applications may be made to the President & CEO.
• Annual Ambassador Dues will be $75 due in July of each year.

MACC AMBASSADOR DUTIES

• To attend ribbon cuttings, welcome new member gatherings, groundbreakings, and grand openings
• To deliver new member decals and fill out new member postcards.
• To attend all Ambassador meetings.
• To volunteer at one annual Chamber event per year (e.g. greeter, floater, set up, break down).
• To provide or secure one door prize for an annual Chamber event per year.
• To represent the Millbrook Area Chamber of Commerce with dignity and respect both inside and outside of Chamber duties.

ATTENDANCE

• All Ambassadors are asked to attend Chamber events.
• Ambassador meetings are held the 4^th Wednesday of each month at Millbrook Presbyterian Church.
• Each Ambassador is responsible for providing breakfast once per year, either on your own or in partnership with another Ambassador.
• Absence from 2 meetings per year without an excuse deemed valid shall be construed as a resignation. 4 excused absences per year will also constitute a resignation unless cleared by the President & CEO. Absences must be submitted to the President & CEO or Membership Coordinator in advance of meetings to be excused.

TERMS OF SERVICE

• The MACC Ambassadorship is a one-year appointment, subject to annual review and renewal following the April 1st deadline for application.
• MACC Ambassadors may not serve on the Board of Directors for any other Chamber during their MACC Ambassadorship.
• With the exception of the Chair, MACC Ambassadors may not serve on the MACC Board of Directors during their Ambassadorship.
• MACC Ambassadors must be employed by a Chamber member in good standing to remain an ambassador.
• MACC Ambassadors serving as ambassadors of other chambers may not represent any other chamber when attending Millbrook events.

RESIGNATIONS

• Resignations must be made in writing and submitted to the President & CEO.

DRESS CODE

• Business attire is required for all ribbon cuttings, welcome new member gatherings, ground breakings, grand openings, and luncheons.
• Ambassador name tags are issued with the ambassador’s company name printed. When serving in an official MACC capacity at events, only the MACC-issued name tag may be worn.

RECOGNITION

MACC Ambassadors will have the opportunity to be recognized for their efforts each quarter and fiscal year. This is determined by a point allocation system (shown below) which is tracked by the Ambassador Chair, President & CEO, and Membership Coordinator.

• Ambassador Meeting Attendance – 1 Point
• Like, comment on, and share Chamber Facebook post – 1 Point
• Attendance at Events (i.e. Morning or Evening Brew, Business of the Year Awards, Giving Luncheon, Golf Scramble, SOAR Women’s Conference, etc.) – 2 Points
• Provide or secure a door prize, donated item, or SWAG items for use at Events or Recognition Ceremonies (beyond the required 1 door prize per year) –  3 Points
• Attendance at Ribbon Cutting, Groundbreaking, or Welcome New Member Gathering – 4 Points
• Deliver new member welcome decal & fill out new member postcard – 5 Points
• Volunteer at Chamber Events (beyond the required 1 event per year) – 12 Points
• Referring chamber members. Only referrals submitted prior to joining will be eligible. See attached sample referral form for more details – 15 points

AMBASSADOR STANDARDS OF CONDUCT & PUBLIC REPRESENTATION

Ambassadors serve as volunteer representatives and public faces of the Millbrook Area Chamber of Commerce (“MACC”). Although Ambassadors are not employees of MACC, their words, actions, and public conduct may reflect on MACC, its members, its staff, its Board, and the broader business community. Participation in the Ambassador program is a privilege, not a right, and is conditioned on maintaining the standards of professionalism, respect, integrity, and good judgment expected of a Chamber representative.

Professional Conduct

Ambassadors are expected to:

• Represent MACC, its members, and the community in a professional, respectful, and courteous manner.
• Treat Chamber staff, Board members, fellow Ambassadors, Chamber members, event attendees, volunteers, vendors, public officials, and members of the public with dignity and respect.
• Avoid conduct that is aggressive, intimidating, threatening, harassing, discriminatory, disruptive, or otherwise inconsistent with MACC’s mission, values, or reputation.
• Refrain from making inappropriate, derogatory, obscene, discriminatory, sexual, racial, political, threatening, or inflammatory comments, jokes, gestures, posts, or communications while serving in an Ambassador capacity or when the conduct may reasonably be associated with MACC.
• Use good judgment in all public interactions, including at Chamber events, member events, ribbon cuttings, networking events, community functions, and online spaces.
• Avoid using Ambassador status, Chamber events, Chamber communications, or Chamber relationships primarily for personal solicitation, personal disputes, political advocacy, or conduct unrelated to MACC’s mission.
• Promptly report disputes, safety concerns, inappropriate conduct, or reputational concerns involving Ambassadors or Chamber-related activities to MACC staff leadership.

Online Conduct and Social Media

Ambassadors are expected to conduct themselves online in a manner that does not harm or reasonably risk harm to MACC’s reputation, relationships, members, staff, volunteers, or community standing. This expectation applies to public posts, comments, shares, messages, videos, images, livestreams, reviews, group posts, and other online activity when the Ambassador is identified as, acting as, or reasonably associated with MACC or the Ambassador program.

Ambassadors may not:

• Make disparaging, threatening, harassing, bullying, discriminatory, obscene, aggressive, or unprofessional statements about MACC, its staff, Board, members, volunteers, sponsors, partners, event attendees, or community stakeholders.
• Engage in online arguments, personal attacks, or hostile exchanges that may reasonably reflect poorly on MACC or undermine the Ambassador program.
• Use the MACC name, logo, events, photographs, Ambassador title, or other Chamber affiliation to denigrate individuals, businesses, organizations, causes, or community groups.
• Present personal opinions as official MACC positions.
• Share confidential, internal, private, or sensitive information learned through Ambassador service.
• Post content that could reasonably cause confusion about whether the Ambassador is speaking on behalf of MACC without prior authorization.

When posting personal opinions online, Ambassadors should make clear that their views are their own and not official statements of MACC. However, a disclaimer does not excuse conduct that violates this Code or damages the trust, professionalism, or reputation expected of an Ambassador.

Conduct Unbecoming an Ambassador

MACC may take corrective action, including removal from the Ambassador program, when an Ambassador engages in conduct unbecoming of an Ambassador or conduct that, in MACC’s judgment, is inconsistent with the standards, mission, reputation, or best interests of the Chamber.

Conduct unbecoming may include, but is not limited to:

• Disrespectful, aggressive, hostile, intimidating, threatening, or unprofessional behavior.
• Harassment, bullying, discrimination, retaliation, or abusive conduct, whether in person, in writing, by phone, by text, by email, or online.
• Public conduct, statements, or social media activity that may reasonably be traced back to MACC and may damage MACC’s reputation, relationships, credibility, or goodwill.
• Misuse of the Ambassador title, MACC name, MACC logo, Chamber events, Chamber materials, or Chamber relationships.
• Repeated failure to follow MACC policies, procedures, staff direction, event expectations, confidentiality requirements, or communication standards.
• Conduct that creates disruption, safety concerns, reputational risk, or loss of confidence in the Ambassador’s ability to represent MACC appropriately.

Corrective Action and Removal

MACC reserves the right to address violations of this Code based on the nature, severity, frequency, and impact of the conduct. Corrective action may include, but is not limited to, a verbal warning, written warning, coaching, temporary suspension, restriction from events or duties, removal from Ambassador communications or committees, or termination of Ambassador status.

MACC may immediately suspend or remove an Ambassador without prior warning when MACC determines that the conduct is serious, threatens safety, damages or may damage MACC’s reputation, creates disruption, involves harassment or threats, involves misuse of Chamber affiliation, or is otherwise inconsistent with continued service as a public representative of MACC.

Upon removal, the individual must immediately stop representing themselves as a MACC Ambassador, stop using the Ambassador title, return any MACC-issued materials upon request, and discontinue use of MACC logos, badges, name tags, or Ambassador-related identifiers.

Nothing in this Code creates an employment relationship, contract, property right, or guarantee of continued volunteer service. Ambassador participation is voluntary and may be ended by either the Ambassador or MACC at any time, subject to applicable law and MACC policy.

Acknowledgment

By filling out the form below, I acknowledge that I have read, understand, and agree to the MACC Ambassador Code of Conduct. I understand the duties and responsibilities of becoming a MACC Ambassador. I understand that Ambassador service is a volunteer role and that failure to meet these standards may result in corrective action, suspension, or removal from the Ambassador program.